Job Title: Service Now Business Analyst Location: PAN INDIA Company: JUARA IT SOLUTIONS Notice Period: Immediate Joiner (less than 15 days) Experience: 10 Years Roles and Responsibilities: 1.

Collaborate with stakeholders across different business units to gather and analyze business requirements for Service Now implementations.

2.

Conduct workshops interviews and requirements gathering sessions to elicit and document detailed business requirements.

3.

Analyze current business processes and identify opportunities for automation and improvement using Service Now platform capabilities.

4.

Configure customize and maintain Service Now modules such as Incident Management Change Management Problem Management and Service Catalog to meet business needs.

5.

Work closely with development and system administration teams to implement and test Service Now solutions.

6.

Develop and maintain documentation including functional specifications process flows user stories and test plans.

7.

Provide enduser training and support during Service Now rollouts and implementations.

8.

Collaborate with crossfunctional teams to ensure successful delivery of Service Now projects within scope schedule and budget.

Technical Skills: 1.

Strong understanding of IT Service Management (ITSM) processes and frameworks (ITIL).

2.

Proficiency in configuring and customizing Service Now modules such as Incident Management Change Management Problem Management and Service Catalog.

3.

Experience with Service Now platform administration including user administration roles permissions and access control.

4.

Knowledge of Service Now scripting languages such as Java Script Glide Script and Jelly.

5.

Familiarity with integrations using Service Now APIs Web Services and MID Server.

6.

Ability to troubleshoot and resolve issues related to Service Now configurations and customizations.

7.

Experience working with Service Now Discovery Orchestration and Service Mapping is a plus.

8.

Strong analytical and problemsolving skills with the ability to translate business requirements into technical solutions.

Certifications: 1.

Service Now Certified System Administrator (CSA) certification is required.

2.

Additional Service Now certifications such as Certified Implementation Specialist (CIS) in various modules are preferred.

3.

ITIL Foundation certification or higher is a plus.

Remote Work : No