Job Title: Assistant Manager (US Healthcare) Minimum Experience: 1 year experience as Assistant Manager or Team Leader in BPO industry Location: Infopark Kakkanad Kochi Shift: Night Shift Working Days: 5 days per week Salary Range: 35000 to 55000 per month Excellent English fluency both verbal and written.

Experience in shrinkage process management and attrition management Responsibilities: 1.

Oversee daytoday operations to ensure all Service Level Agreement (SLA) metrics are met.

2.

Implement company policies across operational areas establish team goals and monitor performance against KPIs.

3.

Communicate clearly with associates and senior associates regarding client expectations and accountability.

4.

Coordinate and participate in the completion of production standards recognizing high performers and managing a US client independently.

5.

Evolve job responsibilities in consultation with senior management.

6.

Screen and recruit production staff plan training programs manage employee issues complete employee reviews and implement HR policies.

Requirements Experience in shrinkage process management and attrition management.

Ability to thrive in a processdriven environment and enforce process discipline.

Targetoriented mindset with a focus on delivering quality output within agreed time schedules.

Strong people management skills to foster a positive team culture and drive performance.

Quality and timeconscious approach to work.

Advanced knowledge and proficiency in navigating client systems.

Expertise in process management and familiarity with US healthcare systems.

Benefits 1.

Performance Bonus 2.

Yearly Bonus 3.

Provident Fund 4.

Health Insurance 5.

Cab Facility 1.

Qualification: Bachelor of Science in Nursing.

2.

Prior clinical experience as a registered nurse is usually required, with a minimum of several years of experience preferred.

3.

Strong verbal and written communication skills.

4.

Ability to convey complex medical information clearly and empathetically.