Job Role : Readiness Executive A Readiness Executive’s role is to be the daytoday point of contact for all Google Ads campaigns.

It requires great customer service skills and they should be able to manage multiple clients in a fastpaced environment.

This role works closely with Sales Advertisers Creative Agencies Media Agencies Tracking Team and Quality Assurance Specialists.

Liaising with Sales and Account Management the MCM will work continuously to build eective client relations and help optimize campaign performance.

This is a client facing role and you will aend external and internal meetings relating to new advertising campaign implementations and provide training to external clients if necessary.

Readiness Services is divided into three regions APAC (Asia Pacic Region) AMER ( American Region CA NAM and LATAM) and EMEA (Europe Middle East and Africa Region).

Responsibilities: Resolve high volume of support requests from internal sales teams in a fast precise and professional manner; mostly wrien but in some cases live phone calls Develop mastery of the product and use this to resolve support requests and escalate if necessary Identifying the most ecient solution and escalating bugs & technical issues Identify process gaps and proactively suggest improvements Required Qualications: C1 Versant Score or higher Strong in verbal and wrien English communication Locally recognized certication for Language needs Strong in verbal and wrien communication in required language Completed Bachelor's degree with strong academic record 1 years of experience in a similar role An ability to work organizational deadlines and KPI’s Demonstrated creative problemsolving approach and strong analytical skills despite the ambiguity of workows or instructions Proven ability to balance multiple priorities and strong aention to detail Ability to build and maintain eective customer relationships Ability to interface with dierent internal and external teams to get things done Proven ability to make decisions based on the best interests of customers as well as the technical escalations team