***CCaa S Managed Services Consultant - Contract Opportunity- 100% remote - India***
Our international IT Consulting client is looking for CCaa S Managed Services Consultant as below.
- Job Title: CCaa S Managed Services Consultant
- Contract: 12 Months + extension
- Engagement: Full-time
- Location: Remote (very rare travel)
- Work Time zones: APJ, EMEA or AMER
- Languages: English (Fluent)
- Start date: by July 2025
Key Responsibilities:
- Ensure that every client derives the most value possible from the Client platform
- Manage and optimize configuration of on-boarded Client clients, to ensure their continued success with the Client platform.
- Work directly with customers around the full functionality of the Client CCaa S Omnichannel and Contact Center Intelligence & Automation platform.
- Understand client’s business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that client’s use cases and functionality are fulfilled
- Maintain platform relevancy according to changing business needs
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
- Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts
- Collaborate on multiple medium to high complexity projects simultaneously and complete to a high standards of delivery
- Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker
- Provide regular /weekly reports to the customer on project status and progress
- Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts
- Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
- Maintain awareness of the CCaa S industry to provide subject matter expertise and guidance internally and for Client customers.
Requirements:
- 4+ years of experience in CCaa S delivery/deployment, Contact Centers or similar industry.
- Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc.
- In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
- Extremely strong communication and presentation skills
- Ability to work independently and as a member of a team
- Demonstrate experience and a passion for the social media or digital technology universe
- Experience managing projects in IT, Saa S, Social, Analytics or Software environment
- Experience working with multi-geo, multicultural delivery teams
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
- Passion for solving client challenges and commitment to client delight
- Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)
- Technical(B. Tech/B. E) degree (minimum), MBA is a Plus
Nice to have:
- Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related Saa S and/or CCaa S pl
Let's connect for more details, please apply on the job post or send me your most updated CV on jdabaas@redglobal.com
