MS Dynamics 365 – SCM Functional Engineer/Consultant
Experience:
- 4+ Years
Work location:
- Hyderabad / Bangalore (Hybrid Model)
Shift:
- Rotational shift & Night Shifts
Qualification:
- B. Tech/BE, M. Tech/ME, M. Sc (Computer/IT), MBA, MCA, B. Sc (Computers)
Mode of Hiring:
- Permanent Hiring (Hybrid Model) / Contractual Hiring (WFO)
Notice Period:
- 0-15 Days (Max 20 Days)
Note :
- Experience/Location/Shifts will remains same for all the below 2 roles. Communication skill must be Very good to Excellent which is mandate. For Contractors it will be work from office mandate.
Job Description :
As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Key Responsibilities:
Ability to take Technical/Functional leadership in one specific product or area of business processes.
Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
Drive the communication with the customer to ensure the customer has confidence on problem resolution
Define and understand the customer issue by creating adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation.
Required/Minimum Skills/Qualifications:
Minimum 4+ Years relevant experience as Functional Consultant OR Engineer
Engineering or master’s degree in computer science/information technology (IT) or equivalent
Relevant product Certifications from Microsoft
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Should be willing/flexible to work in shifts and weekends.
MS Dynamics 365 – SCM Functional Engineer/Consultant
Strong knowledge in Supply Chain Business Processes
Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
Good in SQL Queries