The Senior Network Engineer designs and troubleshoots high-level network infrastructures, triages complex issues, and contributes to team objectives creatively. This role ensures smooth operation of Alkami's growing network across cloud, corporate, and customer environments.
Key Responsibilities
Provide network support for Alkami cloud, corporate, and customer environments
Work directly with customers on networking products and solutions
Manage assigned work via ticketing system, owning troubleshooting from start to resolution
Use tools like log analysis and packet captures for root cause analysis
Monitor infrastructure performance and plan upgrades, patching, and compliance tasks
Install and maintain firewalls, routers, switches, and load balancers
Document processes, create network diagrams, and maintain knowledge base articles
Review IT maintenance tasks like backups and upgrades
Mentor junior engineers and provide on-call support per company policy
Requirements
Experience & Education
Minimum 5+ years hands-on network design, administration, configuration, and troubleshooting (or 3+ years with advanced degree)
Bachelor's degree in Computer Science, Systems Engineering, or equivalent
Technical Skills
Cisco CCNP or equivalent certification
AWS Certified Cloud Practitioner or higher
1-2 years network automation/programming experience
Mastery of networking technologies (load balancers, firewalls, VPN)
Soft Skills Excellent customer support, problem-solving, collaboration, and communication
Preferred Qualifications
Experience architecting complex network infrastructures
Advanced AWS certifications
5+ years supporting AWS/Microsoft technologies
3-5 years Linux experience
