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Servicenow Team Lead

India, Bengaluru
Last update 2024-06-15
Expires 2024-06-14
ID #2186609860
Free
Servicenow Team Lead
India, Bengaluru,
Modified June 8, 2024

Description

Company Overview:
Unikomm has been an Elite Service Now partner since 2014. We are proliferating.
Unikomm is an equal opportunity employer, and we love to invest and help our team grow. You will be able to work on multiple projects to gain significant experience.
This role will support mid-large-scale Service Now projects across Saudi Arabia and Bahrain.

Responsibilities:

The Service Now Team Lead will perform the following:

· Design, develop, and deliver enhancements to the Service Now platform.
· Involved in enhancements and development work on the Service Now platform according to the support project's needs.
· Lead discussions, including gathering requirements, designing workflows, and configurations, and overseeing testing and deployment for support cases.
· Manage Service Now platform maintenance and upgrades to ensure the platform is up to date-and functioning optimally.
· Provide hands-on support for Service Now-related issues, incidents, and user inquiries.
· Collaborate with the support team to address and resolve Service Now platform-related challenges.
· Ensure timely response and resolution to support cases, maintaining a high level of user satisfaction.
· Collaborate with stakeholders to understand business requirements and translate them into technical designs and solutions within the Service Now platform.
· Provide technical guidance and mentoring to support team members.
· Handle the responsibility of all team members as a people manager and assist in achieving their goals.
· Focal point for all high-priority support cases reported.
· Arranging calls with clients to open issues and discuss process improvement.

Requirements :
A bachelor's degree in computer science or a related field.
· A minimum of 5–6 years of development experience with Service Now modules.
· Expert-level understanding of the Service Now platform and its capabilities is required.
· Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics.
· Experience with web technologies such as Java Script, HTML, CSS/SCSS, and SQL. Experience in one or more Java Script frameworks like Angular JS or React is a plus.
· Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)
· Familiarity with Scrum and Agile ways of working and development.
· result-oriented and good communication skills.

Desirable Qualities
Certified as Service Now System Administrator (CSA)
· Certified as Service Now Application Developer (CAD)
· Certified Service Now Implementation Specialist in ITSM

Note:
Immediate joiners who can join within 1-2 months will be preferred.

Benefits:
Excellent Salary
Annual Bonus
22 Working days of paid leave
3,000 USD Annual Training Budget
Medical insurance for self and dependence.
Opportunity to work in Riyadh.

If your experience matches the requirements above, we would love to hear from you!

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Servicenow team lead

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