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Director Of Technical Services

Last update 2024-05-18
Expires 2024-05-17
ID #2156952193
Free
Director Of Technical Services
India, Andhra Pradesh, Hyderabad,
Modified May 16, 2024

Description

About Darwinbox:
We’re designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience, customer success and continuous, iterative innovation. Founded in 2015, we now serve over 2.5 million employees in 750+ enterprises, and that includes massive conglomerates to unicorn start-ups, like Swiggy, Make My Trip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, Microsoft and many others which has put us on the pedestal of Unicorn valuation in the year 2022. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work within a place where your ideas take precedence over your designation.

Position Overview:
As the Head of Technical Services specializing in Darwinbox, you will lead a team responsible for the technical solutioning and integration services of Darwinbox solutions. You will oversee all aspects of technical services including Info Sec requirements, ensuring the successful delivery of projects and ongoing support for Darwinbox applications. The ideal candidate will have deep expertise in SAAS architecture, configuration, integration, and administration, along with strong leadership and communication skills.

Key Responsibilities:
Team Leadership: Lead and manage a team of technical specialists responsible for technical solutioning, integration, and support.
Technical Strategy: Develop and implement a technical strategy for Darwinbox Services team that aligns with business objectives and supports the organization's growth and scalability.
Technical Leadership: Provide technical leadership and guidance to project teams, ensuring adherence to architectural standards, best practices, and project timelines.
Implementation (integration): Oversee the technical implementation, working closely with project managers, business stakeholders, and technical services teams to ensure successful delivery within scope, schedule, and budget.
Documentation: Guide the team to maintain technical documentation related to Darwinbox solutions, including design documents, configuration guides, and integration specifications.
Quality Assurance: Establish and maintain quality assurance processes, including testing, documentation, and post-implementation reviews.
Information Security: Identify, assess, and prioritize information security risks for a client, and develop risk mitigation strategies and controls to minimize exposure. Interact with clients to provide responses to observations and queries
Continuous Improvement: Drive continuous improvement initiatives for Workday technical services, identifying opportunities to streamline processes, enhance functionality, and optimize performance.

Qualifications:
Bachelor’s degree in computer science, Information Systems, or related field. Advanced degree preferred.
Minimum of 15 years of experience in technical leadership roles, with a focus on SAAS implementation and support.
Deep understanding of SAAS architecture, understanding of HCM solution will be preferred.
Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
Strong communication and interpersonal skills, with the ability to effectively collaborate with client CIOs
Ability to prioritize and manage multiple projects in a fast-paced environment, while maintaining attention to detail and quality.
Experience with project management methodologies and tools, with the ability to drive projects to successful completion within established timelines and budgets.

Our Promise:
Exposure to all things HR!
paced environment to learn and grow.
person proximity to real customers and market needs in HRMS space making you an equal stakes owner to operate with clarity and confidence.
ownership and scope to operate in your own style as far as the business objectives and our company values are met!
to play - We encourage experimentation in all forms and will always encourage new ways of doing things.
& close nit team of product and design peers who will always be there by your side in big wins as well as failures!
in Industry standard remuneration and unique employee benefits like Advanced salary loans, Comprehensive Insurance, Well-being leaves, etc.
Lastly fun team outings, free snacks, and a swanky new office to feed your creative energy.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Director of technical services

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