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It&d Senior Analyst, Platform Engineer-servicenow

Last update 2023-09-20
Expires 2023-07-22
ID #1849502856
It&d Senior Analyst, Platform Engineer-servicenow
India, Andhra Pradesh, Hyderabad,
Modified September 19, 2023


DescriptionJob Description:Key responsibilities of ServiceNow Platform Engineer:Participate in managing the overall ServiceNow platform tooling (including ITSM, ITOM, ITAM) and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, EPM, GDPR etc.Technical leadership of the ServiceNow platform within Reckitt - including the associated automations & integrations to ensure the tools remain fit for use.As a core member of the Reckitt platform team, contribute to the Reckitt platform strategy to ensure Reckitt fully leverages the features per its entitlements.Responsible for working with Reckitt ServiceNow platform team, Reckitt ITSM Global Process owners, & other product & platform owners to enable the platform roadmap.Review existing set up and provide best practice recommendations in line with the OEM and ensure the implementation stays close to Out of BoxBe a thought leader & drive independently some of the strategic platform areas - Eg: platform health, compliance of ServiceNow systems, integrations, Common Services Data Model (CSDM), CMDB, data, access and tooling policies etc.Strong individual who can collaborate with senior stakeholders within Reckitt, influence other product line roadmaps & enable the right things for Reckitt.Drive continual improvements with ServiceNow best practices and ongoing knowledge of latest ServiceNow featuresDrive effective design and solution sessions by having good knowledge of Design Thinking, experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, SOAP, RESTful API, etc.), and UI/UXSKILL SPECIFIC REQUIREMENTSMust have technical expertise on ServiceNow (San Diego / Tokyo) - deep functional & technical expertise on ServiceNow platform, data model, ServiceNow app development, scripting & integrationsServiceNow Experience should be 5+ years - should have experience in Technical Architecture, design & Solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent)Design/Architect CMDB, ServiceNow Discovery, Asset Management and SCCM IntegrationMust have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics etc.OTHER REQUIREMENTSShould have exposure to the product-platform ways of working in an Agile environment.Should have practical knowledge of working in an agile setup. Ability to drive the delivery through sprints & agile setup (including setup on the ServiceNow Agile Dev Plugin) will be handy.Have excellent communication and presentation skills at all levels with the ability to convey complex informationAdept in Stakeholder Management (both internal business, vendors & partners), including conflict management and expectation setting.Ability to prioritize multiple requirements and issues, manage and set expectations to key stakeholders & have a sharp focus on the roadmap.Must be a self-starter, proactive and highly organizedTechnical / Professional QualificationsExperience required should be between the range of 8 to 12 years (required)Active ServiceNow CSA, ITSM Implementer, CAD certificationsB.E. / B. Tech. or MCA (required)Agile Scrum experience (desirable). SAFe PO-PM (Good to have)ITIL4 MPT OR ITIL V3 Intermediate OR above (Good to have).EqualityAt Reckitt, we recognise that in real life, great people don't always tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition colour, ethnicity, race, citizenship, and national origin religion, faith pregnancy, family status and caring responsibilities sexual orientation sex, gender identity, gender expression, and transgender identity protected veteran status size or any other basis protected by appropriate law.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It&d senior analyst, platform engineer-servicenow

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