Job Description: Job Responsibilities: Candidates with 1+ years of experience as Team leader supporting Chat operations Must have excellent product knowledge Min 1yr of experience as TL on papers should have worked in chat/Email domain Should have the maturity and experience to manage his/her team members and serve as a strong second line Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)To motivate develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SMEs.

Answer operations-related queries from the client/Management.

Drive process performance to achieve and exceed SLA deliverables.

Ownership on the Quality performance of delivery Immediate Joiners preferred