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Patient Relations Specialist In New Delhi, New Delhi

Published 2024-07-11
Expires 2024-07-11
ID #2239190849
Patient Relations Specialist In New Delhi, New Delhi
India, Delhi, New Delhi,
Published July 11, 2024


This is an onsite position based in New Delhi India.

Only applications in English will be reviewed.

Medical experience is not required for this role but preferred.

Candidates with a background in Hospitality / Customer Service / are encouraged to apply! Apollo XCM is looking for the best Patient Relations Specialist who will be responsible for providing excellent customer service to patients answering all phone calls / text messages and emails as well as facilitating and coordinating communication between patients family members and medical staff.

What youll be doing: Scheduling patient appointments and making reminder calls.

Obtaining patients addresses contact details insurance information and medical records.

Updating and verifying patient information.

Answering investigating and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.

Performing administrative and clerical duties such as efiling paperwork entering payments issuing invoices among others.

Participating in the construction of standard operating procedures and making contributions to improve those established.

Requirements Minimum education requirements: Professional degree or Technologist degree Relevant Experience A strong proficiency of both verbal / written English.

The required English level is C1 or above.

This is a MUST since 100% of communications will be in English.

Experience working as a Patient Representative Executive Assistant Front Desk agent within the Hospitality or Travel agency industry Customer Service representative or agent in BPO.

Strong interpersonal and communication skills.

Focus on customer service.

Enjoys working with people.

Meticulous attention to detail.

Ability to work independently and proactively.

Ability to work in a fastpaced environment and demonstrate exceptional multitasking.

Understanding of startup culture.

Benefits Monday to Friday 8 a.m.

to 5 p.m or from 9 a.m to 6 p.m (Central Standard Time) but hours can be adjusted Salary starting commensurate with experience Indefinite term contract Opportunities to learn and develop Stimulating multicultural environment Requirements: Experience in Customer Service, Hospitality, or BPO.

Excellent interpersonal and communication skills.

Customer service-oriented and enjoys working with people.

Meticulous attention to detail.

Ability to work independently and proactively.

Thrives in a fast-paced environment with exceptional multitasking.

Familiarity with startup culture.

Long-term commitment.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Patient relations specialist in new delhi

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