Job Title: Service Now Senior Developer / Tech Expert / Lead – CSM + Portal (Remote, India)
Job Type: Full-time Contract
Duration: Long term
Location: Full Remote from India
Start Date: ASAP
Language Requirement: Fluent English
Experience Level: 8+ years in Service Now development
About the Role:
We are seeking a highly experienced Service Now Senior Developer / Tech Expert / Lead with deep hands-on experience in Customer Service Management (CSM) and Portal Development. This is a fully remote role supporting a strategic digital transformation initiative, where you'll work alongside a globally distributed team of developers, architects, and product owners.
Key Responsibilities:
- Lead and ensure quality development of Service Now solutions within agile teams.
- Implement enhancements identified during UAT and propose improvements to existing designs.
- Deliver complex Service Now implementations including:
- Core platform modules (case, incident, request management)
- CSM portal development and enhancements (UI, service catalog)
- Integration with third-party tools using scripted APIs and Integration Hub
- Data modeling and management (CSDM)
- Collaborate with architects and technical leads to ensure best practices in solution design and delivery.
- Translate user stories into efficient Service Now features, minimizing customizations.
- Maintain code versioning and contribute to release management strategy.
- Write clear specifications, design documentation, and troubleshooting guides.
Required Skills:
- 8+ years of experience in Service Now CSM and Portal development.
- Strong expertise in:
- Workspaces, UI Builder, Flow Designer
- Front-end development for Service Now portals (e.g., Employee Center, Customer Portal)
- Portal customization and management
- Integration with 3rd-party applications
- Service Catalog configuration
- Agile/SCRUM methodologies
- ITIL processes
- Strong problem-solving and communication skills.
- Experience working in distributed teams and multicultural environments.
- High accountability, proactivity, and team collaboration.
- Fluent in English (verbal and written).
