JD for Branch Manager, Customer Acquisition:
Job Purpose:
To run efficient, profitable, highly customer-centric and quality branch sales operations through highly engaged sales teams Job Description:
Managing all operational aspects of the branch functioning, including sales planning, member relations, human resources, administration and cost control in accordance with the organization’s objectives.
Efficiently complete overall monthly targets planning and distributing targets to teams and individuals based on productivity, capability and quality.
Assess local market conditions and identify current and prospective sales opportunities within the territory.
Plan acquisition marketing (lead generation) activities with the branch marketing team.
Ensure distribution and regular monitoring of all “pull"-based leads, e.g., digital leads, member referrals, etc., to various teams.
Closely monitor and track lead conversions by both marketing activities and sales teams.
Take timely and appropriate decisions for course corrections based on the weekly monitoring and tracking of lead-to-sale trends.
Ensure a high level of engagement within the teams and provide the necessary training, coaching, & motivation to meet performance expectations.
Hire high-energy and talented individuals to manage various teams and ensure that the talent pipeline is fueled appropriately at all times.
Manage and control various costs with a view to ensuring a highly profitable and growth-oriented business.
Keep track of all member complaints and ensure resolution of all escalations within given TAT.
Skills Required:
Strong Direct Sales Experience
Excellent Leadership and People Management Skills
Strong Results Orientation and Execution Excellence
High Energy and Passion
High Customer Centricity Experience:10 to 12 years