Job Description Give us an opportunity to find the next career move for you.  SA Technologies Inc. is hiring for Configuration Manager  in Pune Requirement/Description:         Ensure that the Configuration Management Process is used correctly within the department, including identifying and documenting the items to be controlled and the information to be captured and recorded. ·            Track and maintain an accurate inventory of all On-Prem and AWS CI’s throughout their life cycle. ·            CMDB Reconciliation to maintain the Accuracy & Completeness by Identifying & comparing changes discovered by various Discovery Reports. ·            Establish the CMDB Governance Process for all managed accounts ·            Understand the Services, Services Providers, and the Services metrics- SLAs, KPI associated with various process associated from Service management point of view ·            Work closely with Incident Management, Problem Management, Change Management, SLM, Configuration teams to understand the data associated with the Key Metrics, maintain the data, and report it in a Meaningful way to key stakeholders ·            Analysis of the data to draw inferences and come up with Service Improvement plans to improve the performance of IT ·            Drive meetings, interactions with the Services teams and key stakeholders to improve the quality of services, quality of metrics data and the quality of reporting ·            Participate in audits, Services reviews and provide inputs on improving effectiveness of ITSM process ·            Develop SOPs, reporting standards and reporting templates in form of ppt, Excel, Word etc as needed from time to time ·            Work as backup if any support is needed for Incident, Problem, Change, Service Level Management Process ·            Come up with ideas to Optimize, automate tasks/activities to bring in efficiency ·            Independently lead/manage various drives/Activities pertaining to Service Improvements and Operational stability ·            Establish a good working relationship with all the supporting teams and stakeholders SA Technologies specializes in offering IT consulting and Development solutions for our global customers. From 20 years we have been helping our customers achieve operational excellence and compliance on the cloud. Our expertise lies in delivering quality services, cross-platform skills & supporting you to achieve operational excellence & empower you to become a technology-driven enterprise. We are Microsoft Gold Partner, Google Partner, and Great Place to work certified company.