SAP Success Factors Consultant – 12 months contract - Remote
We are looking for a certified SAP Success Factors Consultant specializing in the Employee Central module to join our team. The role focuses on providing comprehensive support for the Success Factors platform, including incident resolution, change requests, release testing, and platform monitoring.
Key Responsibilities:
- Provide day-to-day support for incidents, service requests, change requests, and problem tickets related to the SAP Success Factors platform, in line with agreed SLAs.
- Manage access controls across production and non-production environments.
- Support and implement change requests and functional enhancements within the Employee Central module.
- Coordinate and provide support for regression testing and implementation activities during H1 and H2 releases.
- Monitor the Success Factors environment proactively, identifying and responding to critical incidents to ensure platform stability and high performance.
- Maintain and update workbooks, documentation, and system records as needed.
- Provide clear, regular communication to management on support status, incident resolution, and platform performance.
- Collaborate with vendors and infrastructure support partners to investigate and resolve platform and system-related issues.
- Engage with all relevant stakeholders to ensure timely resolution of issues and effective user communication throughout the process.
Requirements:
- SAP Success Factors certification is mandatory
- Proven experience supporting Success Factors platforms, especially in a production environment
- Strong understanding of access management, incident resolution, and release cycles
- Experience in coordinating with external vendors and support teams
- Excellent communication, documentation, and stakeholder management skills
