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Cro Specialist, Cx & Digital Intelligence

India, Republic Of India, Bengaluru
Last update 2025-02-08
Expires 2025-03-08
ID #2566589193
Free
Cro Specialist, Cx & Digital Intelligence
India, Republic Of India, Bengaluru,
Modified January 24, 2025

Description

Job Description

Your Mission

The Global Analytics & Data Products Team is building a best-in-class CX and Analytics team in support of Stellantis’ new Software Group. Reporting to the Global Manager CX and Digital Intelligence within the new Stellantis Software department, you will be in charge of various applications of the group's brands as well as the associated websites. As a CRO Project Manager, you will be in charge of supporting Stellantis, on its CRO and customer journey development project, mainly on customer applications, but not only.

The challenge of the mission is to perform, in collaboration with the analysts of the same team, and the business teams, A/B tests based on the ergonomics, the functionalities and the personalization of the contents on App/site according to the customer journey and business targets.

Based on a validated methodology, you will be responsible for monitoring and optimizing an operational roadmap and setting up and managing several monthly use cases.

In build, new challenges may be added to the roadmap.


Responsibilities of the Role:

Your main mission will be around 2 main levels:

Strategic:

  • Co-define the CRO roadmap in collaboration with the global manager of CX & Digital Intelligence and the product owners and business team.
  • Benchmark the best UX/UI practices and implement them according to our objectives.
  • Follow the initial roadmap and make it evolve according to the business needs

Operational:

  • Measure and audit the digital performance of the associated Apps/Websites
  • Understand and analyze customer journeys on app/site in collaboration with the analysts of the same team, to identify best use cases
  • Define clear objectives for activation and identify/prioritize use cases
  • Plan, implement and activate in tool 3 to 4 use cases per month according to technical complexity and ensure their management/reporting and their significance for decision making
  • Coordinate internal stakeholders to ensure the best delivery
  • Communication and valorization of the team's work

Top Performers will be able to demonstrate

  • Measurable consumer engagement impact through analysis, retrospective analysis or products built
  • Measurable revenue impact through research and retrospective analysis
  • Measurable consumers experience impact through analysis, retrospective analysis or products built
  • Measurable efficiencies in products, tools and agile development processes
  • Qualitative and quantitative deductions from experimentation that lead to product optimization


Qualifications

  • 3/4+ years of experience in A/B testing, personalization and on application/site web optimization project management
  • Strategic knowledge and operational skills
  • Expertise in Firebase (must have), Adobe Target, Google Analytics and Adobe Analytics
  • Expertise in UX/UI design and knowledge of HTML/CSS/JS
  • Good storytelling skills and ability to synthesize science, marketing and creativity.
  • You show initiative and have good interpersonal skills;
    passion and humanity above all.
  • Professional English is required
  • open-mindedness and team spirit are mandatory
  • Good experience with application optimization is a plus
  • Passion for software development and the automotive industry is a plus.


Please share your profiles to with below details:

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Disclaimer - At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality,

religion, sexual orientation and disability. Diverse teams will allow us to

better meet the evolving needs of our customers and care for our future.

By submitting your application, you are accepting our privacy notice:

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Cro specialist, cx & digital intelligence

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