Business Analysis – Service CRM, Service India - Driving customer satisfaction, retention, and growth through proactive engagement. Responsibilities Set Marketing strategies to retain Service Contract Renewals
Manage and nurture customer relationships to ensure satisfaction and retention. Act as a single point of contact for key accounts
Monitor on Payment Outstanding and collection on timely basis
Securing T&M and New revenue streams for Service Business
Drive engagement initiatives to enhance customer experience and Analyze customer feedback and propose improvements
Collaborate with internal teams to resolve customer issues promptly Qualification BE/B. Tech in any stream (mandatory)
MBA in Marketing, Customer Relationship Management, or related field (preferred)
8- years in customer engagement, account management, or CRM roles
Familiarity with CRM tools (e.g., Salesforce) Competencies Customer Orientation - Ability to understand customer needs and deliver personalized solutions
Communication Skills - Strong verbal and written communication for clear, empathetic interactions
Problem-Solving & Analytical Thinking - Ability to analyze customer data and derive actionable insights
Relationship Management - Building trust and long-term engagement with clients
Negotiation & Conflict Resolution - Handling escalations and resolving issues effectively
Technical Proficiency - Comfortable with CRM platforms, data analysis tools, and MS Office
Collaboration & Teamwork - Working closely with sales, support, and product teams
Adaptability & Resilience - Managing dynamic customer expectations and market changes What We Offer Challenging & Dynamic Work Environment
Career Growth & Development
Collaborative Culture
Recognition & Rewards
Work-Life Balance & Flexibility Our commitment to a fair hiring. DEIB Statement
