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Customer Service-b2, Mumbai

Published 2024-04-04
Expires 2024-04-11
ID #2101480383
Free
Customer Service-b2, Mumbai
India, Maharashtra, Mumbai,
Published April 4, 2024

Description

Reactive Tickets -actions for addressing and closing - Attending calls, emails , phone call, walk in queries.

Aligning respective teams (soft /Technical/Building team) for closure, raising, and closing calls in portal within TAT.

Proactive Tickets - Call raising & closure in portal given by in house team in technical and soft services groups.

Events Support - Booking event venue 18th /19th floor cafeteria/Training Centre, confirming the booking to requestor as per availability.

Aligning IT/core admin/ ground team for setup.

Training Centre/Room - Attending booking request and confirming as per availability.

Updating booking in tracker and preparing weekly training room schedule for circulation to corresponding teams.

Standees placement - Attending booking request and confirming as per availability.

Updating booking in tracker and preparing weekly booking status schedule for circulation to other teams.

Key Management - Attending request for unlock pedestal, new key request against lost key as per process, coordination with key vendor and process bill and maintain tracker.

Meeting room bookings - Tracking of meeting team assignment for longer period.

Processing meeting room defaulter list by sending mails to defaulters and maintaining the tracker.

Recreation room inventory - Maintaining inventory, ensuring the repairing and maintenance of all games.

Biomedical Waste - Vendor coordination for pickup of Bio Medical Waste, maintaining disposal documentation, maintaining the monthly tracker.

New Joinee desk Preparation - New joinee desk preparation (Cleaning /decorating / Joining kit & name plate printing), updating occupancy data.

Data Update (ERT/Emergency contact list/Extension List/ DA & EA List)- Update List as per changes, Printing of ERT list as per format for display on every floor.

Water Bottle Inventory - Stock maintaining in tracker and placing the order with concern team.

GFO events support - Support client for all GFO events as and when required.

Medical support- Coordinating for any medical emergency to align the doctor and informing all the concern teams & coordination with hospital casualty team in-case of outdoor treatment.

Helpdesk Data - Facilitating data for MMR, QBR, HBR and ABR.

Happy Feet - Maintain stock inventory, provide amenities to expected mothers as per BHR request maintain tracker.

Handling of Terrace Garden Fruits and Distribution data - Connect with in house Gardner for papaya & other fruits & vegetables and take support from HK team for packing and send it to SLT members.

Support for meeting room booking - Blocking the meeting room for SLT members/employees/internal team members as per requirement.

Cookies Inventory - Maintaining cookies Stock and placing the order with concerned team.

Location: On-site –Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.

We’re interested in getting to know you and what you bring to the table!Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service-b2

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