Job Description Job description
Role & responsibilities :
Respond to customer inquiries through various channels (phone, email, chat).
Onboarding new customers (calls, instance setup, support).
Provide accurate information about products and services.
Solve possible issues with the service.
Promptly escalating issues to developers.
Perform additional tasks assigned by the team lead
Qualifications:
Bachelor’s degree in a relevant field.
Minimum of 3 years of experience in customer service or support.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Familiarity with customer support software and tools.
Ability to work independently as well as part of a team.
Flexibility to work in different shifts including weekends and holidays.
Experience with customer service.
Product & Market knowledge.
Documentation skills.
Phone skills, including conflict resolution.
