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Itil Change Management

India, Republic Of India, Bengaluru
Last update 2025-02-08
Expires 2025-03-08
ID #2566589320
Free
Itil Change Management
India, Republic Of India, Bengaluru,
Modified January 24, 2025

Description

Dear Candidates,

We at Computacenter have few opportunities for ITIL Change Management experts for Bangalore location.


Interested candidates please drop me your resume to

along with the below details.



Total Exp:

Relevant Exp in Networking:

Current Company:

Notice Period:

Highest Fulltime Education:

Current Location:

Preferred Location:

CCTC:

ECTC:

Job Description:

Good understanding of ITIL and service management principals.

Excellent team worker, able to work in virtual global teams in a matrix organization.

ITIL v3/v4 foundation certified (mandatory).

Shall possess excellent soft skills as this is a direct client facing role.

Willing to work on Saturday(Occasional).

Open to learning ITIL Processes within DC.

Willing to work on multiple accounts.


Roles and responsibilities:

Execute the agreed change tasks associated with Change management process per the agreed Computacenter / Customer process.

Creates / reviews and assesses Requests for Change (RFC) / changes for quality and completeness.

Shall engage with change requestors to support them through the change approval process.

Conducts the Technical advisory board (TAB) meeting with the implementers / requesters for high risk and complex changes.

Participates in the customer CAB meeting to represent the changes scheduled and ensure that the changes are approved on time.

Shall provide meaningful analysis of changes implemented to the project stakeholders.

Provide recommendations on alignment and modifications based on ITIL best practices.

Shall identify and drive any opportunities for improvement to continually optimize the change management process for the program.

Shall dual key/rekey the changes from customer ticketing tool to Computacenter ticketing tool and vice versa (if applicable).

Engage in customer transitions during a new / managed service (as appropriately) to define or modify the change management process.

Conduct regular refresher trainings for the technical teams on change management process and best practices.

Periodically conduct change audit compliance to improve the overall effectives of the change process.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Itil change management

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