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Call Quality Audit

Last update 2024-06-15
Expires 2024-06-14
ID #2186609912
Call Quality Audit
India, Tamil Nadu, Chennai,
Modified June 8, 2024


Job title: Soft Skill Quality Audit and Language Coach
Work Location: Hyderabad, Chennai
Experience: 0-3 Years

Experience in Coaching/Training Delivery
Should be open to work in US Shift.
Enjoy challenging and diverse work assignments in a fast-paced environment.

Roles and Responsibilities:
Monitor calls and emails on communication and soft skills per sampling plans.
Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.

Required Skills:
Excellent Communication Skills (Written & Verbal)
Strong knowledge of customer care processes and techniques
Call quality/ transactional monitoring experience

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Call quality audit

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