Job Description Skill-Delivery Manager-Tower Lead Grade-Band 5/6 Tower Leader - Will report to the Customer Leader - Will handle a Span of 250 staff across multiple LOB / Countries - Responsible for delivering Client SLA and Business Metric for the Unit , Daily interaction with Customer ( India ) and Country , Responsible for managing business ( Meeting Revenue Goals , Delivering Results without penalty and needs to be a lead process expert ( SME ) who will be given training to align to the business - Works with the Customer for definition / agreement of new SLA -.Daily / Weekly & Monthly Connect with managers to outline and work on LOB business objectives and challenges Desired Candidate Profile BACHELOR OF COMMERCE