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Job Description Role REPORTS TO Production/Application Support Vice President – Product & Digital Transformation DIRECT REPORTEES INDIRECT REPORTEES TBD TBD BRIEF BACKGROUND Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology- led cash & digital payment solutions while buildin...
Oversee the day-to-day operations of the Technical Support Team. Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction. Act as a mentor and provide oversight, coaching, and training to technical support staff First point of contact for all escalations. Track SLAs and report the same as...
Oversee the day-to-day operations of the Technical Support Team. Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction. Act as a mentor and provide oversight, coaching, and training to technical support staff First point of contact for all escalations. Track SLAs and report the same as...
