L1 Production Support

Job Title: L1 Production Support

Industry: Banking / Payments

Location: Mumbai (Onsite)

Experience: 1 – 3 Years

Salary: 5 LPA – 10 LPA

Employment Type: Full-Time

About Antal

Antal International, East Patel Nagar Delhi, is a leading recruitment consultancy having expertise in connecting top talent across IT, Manufacturing and FMCG industries with leading organizations

About Our Client

Our client is a leading electronic payment management and technology services organization, providing secure and scalable payment solutions for banks and financial institutions. The organization supports high-volume digital transactions and plays a major role in India’s payment ecosystem.

Role Overview

We are hiring an L1 Production Support Engineer for our Dev Ops/Operations team based in Mumbai. This role involves 24x7 production monitoring , application support, incident handling, and ensuring stability of production systems.

Responsibilities

The role focuses on L1 level monitoring and support for our production applications and infrastructure.

The ideal candidate should

2+ years of experience in Production Support & IT Operations management in the Payments/Banking industry.
Have hands-on-experience in providing 1st level monitoring and engineering support.
Have strong experience in working on Linux based production environment.
Be familiar with basic networking tools like Nagios, Jenkins etc.
Knowledge of transaction & system monitoring, downtime analysis, Report generation, Ticket closures. Coordinate with internal and external teams.
Have a basic understanding of scripting languages like Shell, Python and Bash.

Qualifications 1-3 years of strong hands-on experience
Bachelor’s Degree in Computer Science, Software Engineering or similar
The ability to manage multiple tasks in a fast-paced environment
A passion for new technologies and ideas
Good communication skills & time management
Be proactive and plan for situations instead of reacting to them
Systematic problem-solving approach, coupled with a strong sense of ownership and drive