SIRVA BGRS is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.

With SIRVA BGRS locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it! Why work for SIRVA BGRS? Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections and friendships the world over with SIRVA BGRS.

Diversity and inclusion is part of our service and therefore is part of our DNA. At SIRVA BGRS our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.

SIRVA BGRS has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Team Leader - Compensation Support Coordinator

As a Senior Team Leader in Compensation Support Services, you will be involved in an array of compensation related processes for BGRS Clients. The scope of this position includes the primary responsibility of supervision of the operational activities. There is also the allied responsibility of executing the management’s strategic planning for processes and resources/people management.

This domain encompasses Cost Estimates for both domestic and international assignments, Payroll processes, Compensation Collection, Tax Equalization (TEQ), Certificate of Coverage (CoC), International Transaction Detailed Reporting (ITDR), New Client onboarding, internal process transitions, Client metrics reporting and other activities which get added to our portfolio as we progress.

You will assist the Manager in all service-related matters for clients in your portfolio. As a Senior Team Leader, you will collaborate/coordinate with the Analysts and Coordinators.

Responsibilities

Provide assistance to the Manager; coordinate activities of different processes in our portfolio

Nurture the human capital with empathetic leadership

Contribute to operational effectiveness and process improvements

Ensure creation and maintenance of the standard operational procedures for the team

Management of team operations to ensure timely completion of all deliverables as per our service level agreement on turnaround time (TAT) and accuracy/quality, with the clients

Track and derive metrics of processes to enable management decisions driven by data

Actively support the manager to coordinate new client/process implementation/transition

Foster strong stakeholder relationships

Contribute to the development and implementation of strategies to ensure client satisfaction

Other duties as assigned

Qualifications

Bachelor’s degree in accounting/Finance, or associate degree with relevant experience, or equivalent job experience

Minimum 5 years of industry experience

Skills and Abilities:

Able to assess issues and address it logically; situational awareness

Capability to work in a high-volume environment

Excellent written and oral communication skills

Working knowledge MS Outlook, Excel and Word

Personal and Professional Characteristics:

Confident and takes pride in his or her work

Caring and empathetic toward others

Customer focus

Good delegation skills

Proponent of Diversity, Equity and Inclusion for an inclusive global workforce