Your day-to-day: Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm.
Support customer inquiries escalated from Customer Service Representatives Maintain performance standards to ensure efficiencies and accurate decision-making.
Determine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations.
Recommend best practices based on changing patterns and trends.
Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation.
Participate in special projects as required.
Determine existing fraud trends by analyzing accounts and transaction patterns, and share feedback on observations.
Recommend best practices based on changing patterns and trends.
Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation.
Participate in special projects as required.
What you’ll bring to the team:2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies Based in Bangalore, available for immediate joining in overnight shift (11:30 PM to 8:30 AM IST), and flexible for a hybrid work model, with a with a well-equipped WFH setup Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience.
Working at Greenlight Medical, dental, vision, and FSAs Unlimited, flexible time off Generous employer 401(k) match and equity Up to 16-week paid parental leave Ongoing learning and development Remote-friendly work environment
