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Client Service – Payments – Associate, Mumbai

Published 2024-04-04
Expires 2024-04-11
ID #2101480312
Client Service – Payments – Associate, Mumbai
India, Maharashtra, Mumbai,
Published April 4, 2024


Job summary: Welcome to JPMorgan Chase.

Are you looking for an opportunity to work in Payments team? You have found the right team.

The APAC Solution Center offers best in class service to our Treasury Services corporate and financial institution clients.

We are the first line client service team interacting with our clients via phone and email. We are looking for an experienced professional with minimum 6 years into Client Service Manager portfolio.

As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients.

Job responsibilities: Responsible for providing prompt and value-added inquiry services and solutions for.

Morgan Treasury Services clients Handle day-to-day client inquiries and requests relating to their accounts and transactions Take ownership in pending cases by following up closely and providing proactive updates to clients Ensure risk/compliance guidelines are followed at all times while meeting client needs; Identify and escalate issues in a timely manner Perform maintenance requests., signature updates, call-back list updates, SA updates, etc.

Coordinate/Follow-up with internal partners Gather and compile information., interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.

Required qualifications, capabilities, and skills: Client Satisfaction Resolve phone and written inquiries from clients and internal partners Log, track all incoming work into call tracking system within 24 hours Ensure first call resolution Provide client updates on unresolved cases Provide a high standard of client service.

Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.

Client Intimacy

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Client service – payments – associate

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