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Senior Associate Lead, Client Implementation Solutions, Mumbai

Published 2024-07-11
Expires 2024-08-11
ID #2239190791
Free
Senior Associate Lead, Client Implementation Solutions, Mumbai
India, Maharashtra, Mumbai,
Published July 11, 2024

Description

RESPONSIBILITIES Oversee the day-to-day operations of the Customer Support Team.

Serve as a point of contact for customers on incoming customer support inquiries, communicating query status, escalating issues, and managing expectations Answering client questions through email, instant messages, and proprietary communication channels Collaborate cross-functionally with Implementation, Customer Success, Product to ensure a cohesive customer experience Act as a mentor and provide oversight, coaching, and training to junior team members Ensure the implementation tasks assigned are completed in a timely and accurate manner Ensure all documentation is completed for the assigned task Keep up to date with private markets, including our products and competitors Effectively translate client requirements into reporting templates and dashboards Assist in building out a product knowledge base of reference material and user guides JOB REQUIREMENTSMaster’s degree in Finance, MIS, Economics, Accounting, or similar field4+ years of experience required (Private Equity / Private Markets or financial services sector strongly preferred) Experience in managing team in customer-facing implementation or professional services role is preferred Experience with project management and collaboration tools, including Jira, Confluence, Intercom and Microsoft Office suite Strong technical skills, experience building and working with large data files (Pivots, V-Lookups and Excel-add in)Ability to efficiently handle and prioritize multiple projects and adapt to constantly changing demands Strong analytical and problem-solving skills to troubleshoot issues and identify solutions Outstanding communication and interpersonal skills and ability to work with a wide variety of people Strong interpersonal skills and core values including a positive attitude, balance, creativity, determination and teamwork.

Flexible to work remotely in U.

S.

shift timings preferably 5.30pm-1.30am IST.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior associate lead, client implementation solutions

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