Global Head of Operations
The Uni Guide (Open Learning Ltd – ASX: OLL)
Role Overview
We are seeking a highly experienced Head of Operations – South Asia to lead, build, and scale The Uni Guide’s regional operations across key markets including India, Nepal, Bangladesh, and Sri Lanka.
This is a mission-critical leadership role responsible for ensuring operational excellence across the full student lifecycle — from agent onboarding and student application processing through to enrolment, commission management, and partner performance.
The role combines five core functions:
Admissions Leadership & Processing Excellence
Agent Onboarding, Training & Enablement
University Relationship & Delivery Management
Operational Governance, Workflows & Compliance
Commercial Operations (Commissions, Reporting & Performance)
The successful candidate will play a pivotal role in delivering high-quality, compliant, and conversion-driven recruitment outcomes , aligned with The Uni Guide’s core pillars of quality, integrity, and transparency.
Key Responsibilities
1. Admissions Leadership (Primary Function)
Lead end-to-end admissions operations for Australia and UK partner institutions
Ensure high-quality application assessment, documentation, and submission standards
Drive conversion rates from application to enrolment through strong pipeline management
Implement structured follow-up processes across all stages (offer, visa, enrolment)
Maintain strict compliance with visa and regulatory frameworks (e.g. Genuine Student requirements, ESOS obligations)
Integrate and manage verification workflows (ID, academic, financial, interview) to ensure pre-qualified applications
Build scalable admissions processes across multiple high-volume markets
2. Agent Onboarding, Training & Enablement
Lead onboarding of recruitment partners (agents, counsellors, B2 B networks) onto The Uni Guide platform
Deliver structured weekly training programs on:
Platform usage
University partner requirements
Admissions processes and compliance
Ensure all agents are aligned with quality-first recruitment standards
Monitor agent performance, engagement, and application quality
Work closely with BDMs to activate and scale high-performing agents
3. University Relationship & Delivery Management
Act as the operational lead for university partners across South Asia
Ensure accurate execution of:
Admission requirements
SLAs and turnaround times
Offer conversion targets
Coordinate closely with university admissions teams for application outcomes
Support onboarding of new institutions onto the platform (courses, requirements, commissions, territories)
Provide operational insights and feedback to improve partner performance and satisfaction
4. Operational Governance, Workflows & Platform Management
Design, implement, and continuously optimise end-to-end operational workflows , including:
Agent onboarding and compliance checks
Student application lifecycle tracking
Document verification and audit trails
Offer, acceptance, and visa tracking
Ensure The Uni Guide platform operates as a single source of truth across:
Agents
Students
University contracts and commissions
Oversee data integrity, reporting accuracy, and audit readiness
Work with product/tech teams to improve platform functionality, automation, and integrations
Establish clear SOPs, KPIs, and performance dashboards across all operational functions
5. Commission Management & Commercial Operations
Oversee commission structures, tracking, and reconciliation across all university partners
Ensure accurate mapping of:
Commission rates
Bonus structures
Agent revenue shares
Manage payment workflows and cross-entity charges (e.g. ECA / The Uni Guide structures)
Maintain transparency of commissions within the platform for all stakeholders
Work closely with finance teams to ensure timely invoicing and collections
Analyse unit economics, margins, and partner performance to optimise revenue
6. Team Leadership & Regional Scale
Build and lead a high-performing regional operations team , including:
Admissions officers
Training and onboarding specialists
Operational support staff
Provide hands-on leadership in the initial scale phase
Drive a performance culture focused on quality, speed, and conversion
Support hiring, training, and ongoing capability development
Align closely with global leadership across recruitment, product, and strategy
Key Requirements
7+ years’ experience in international student admissions (Australia & UK essential)
Strong background in high-volume admissions operations and conversion management
Proven experience managing agents and B2 B recruitment networks
Deep understanding of visa frameworks, compliance, and integrity requirements
Experience with CRM / admissions platforms / workflow systems
Strong operational mindset with ability to build scalable processes
Commercial acumen, including commission structures and revenue models
Experience working across South Asia markets highly preferred
Success Metrics
Application-to-enrolment conversion rates
Quality of applications (low rejection / high visa success)
Agent activation and performance metrics
Speed and efficiency of admissions processing
Accuracy and transparency of commission reporting
Partner (university & agent) satisfaction
Why This Role Matters
This role sits at the core of The Uni Guide’s operating model.
Success will directly drive:
Revenue growth
University partner trust
Student quality outcomes
