Overview The Helpdesk Executive plays a crucial role in providing Admin support and ensuring smooth operations within the facility.

They are responsible for addressing all property related issues responding to user inquiries and maintaining a high level of customer satisfaction.

Key responsibilities Responding to and resolving user issues and service requests via phone email or in person Logging all helpdesk interactions and documenting solutions in a ticketing system Performing technical troubleshooting to resolve hardware and software issues Coordinating with the housekeeping & Technical team to escalate unresolved issues and ensure timely resolutions Maintaining regular updates on related queries Participating in the development and improvement of helpdesk procedures and documentation Collaborating with vendors to facilitate repairs and replacements Required qualifications Bachelors degree in any field Proven experience in a helpdesk role Demonstrated proficiency in using helpdesk software and ticketing systems Excellent communication and interpersonal skills Ability to prioritize and manage multiple open cases at one time Problemsolving skills with a focus on delivering exceptional customer service Experience in providing support within a property is preferred Availability to work flexible hours and participate in an oncall rotation if necessary customer service,communication skills,documentation,ticketing