About Smith & Howard: Founded over half a century ago, on the guiding vision of Jim Howard and Joe Smith, Smith Howard has grown into a family of companies serving clients across the globe through our tax, accounting and advisory solutions.

The company has been dedicated to empowering businesses and individuals to achieve their financial goals through their personal and responsive client service.

Smith Howard is proud to have helped countless entrepreneurs find success and build thriving businesses.

At Smith Howards integrated Indian hub in Bengaluru, Smith Howard Advisory LLC, is focused on ushering in the next wave of innovation in the accounting industry.

If youre eager to work on challenging projects in the global audit, tax and accounting space, this is your chance to join a truly remarkable team.

Job Title: Helpdesk Support Location: Bangalore Shift Timing: 2:00 PM to 11:00 PM IST (5-day work week) Summary: This role involves overseeing invoice and expense coding and management for the IT department, ensuring proper matching of purchases to invoices, and maintaining records.

You will manage vendor relationships, handle procurement processes, and provide IT support, all while working closely with the Tech Ops Manager/CTO.

This is a great opportunity to gain experience in IT administration and procurement while contributing to a growing practice.

Key Responsibilities: Hardware and OS Support: Provide laptop / desktop hardware and operating system support to end users.

Application Support: Offer basic troubleshooting and support for business applications.

Networking Knowledge: Basic understanding of networking concepts to assist in technical troubleshooting and coordination.

Invoice and Expense Coding & Management: Match purchases to invoices and verify records for accuracy and completeness.

Code invoices for approval by the Tech Ops Manager/CTO.

Data Entry and Maintenance: Enter and maintain user, vendor, contract, and purchase information in our ITSM system.

Vendor Management & Procurement: Manage vendor relationships, procure goods/services, and ensure timely processing of invoices.

Track and manage renewals (with 3-4 years of experience in vendor management, procurement, and invoice processing).

Future Responsibilities (for growth): Documentation & Process Development: Document internal processes and policies for standardization.

Review and update technical documentation, starting with identifying outdated materials.

Help Desk Communication: Write Help Desk articles and "How To" guides for end users.

Communicate with the team (Fo C) to assist with training and ongoing support.

Vendor Ordering & Maintenance: Handle ordering and tracking of assets from vendors, ensuring timely and accurate delivery.

Vendor & Software Maintenance: Monitor vendor websites / services for new software versions and updates.

Compile and report planned maintenance and outages for vendors.

Required Skills & Experience: 3-4 years of experience in vendor management, procurement, and invoice processing.

Strong understanding of purchase order tracking and asset management.

Experience with ITSM systems and maintaining technical documentation.

Basic networking knowledge.

Benefits: Transport: Convenient transportation options provided to and from the office.

Meals: Complimentary meals provided during working hours.

Shift Allowance: Shift Allowance as per company policy Additional Perks: Opportunities for professional growth, skill development, and mentoring within a supportive and dynamic team.

This role is ideal for someone with a strong background in IT support, invoice management and vendor relationships.

It offers the potential for growth into more technical and process-driven responsibilities, making it a great opportunity for career advancement.