Job Summary : AI Expert We are seeking an experienced AI Integration & Chatbot Expert to design, implement, and optimize chatbot solutions that enhance user experience and streamline business operations.

In this role, you will be responsible for creating and deploying AI-driven chatbots, integrating AI capabilities with existing platforms, and continuously improving conversational AI models to achieve high-quality, seamless interactions.

Ideal candidates have expertise in AI technologies, NLP, and API integrations, along with a strong background in implementing chatbots for various applications.

Key Responsibilities : 1.

Chatbot Design and Development : - Design conversational workflows, including intent recognition, response generation, and natural language processing.

- Build, deploy, and maintain AI chatbots across platforms (e.g., websites, mobile apps, social media, CRM systems).

- Develop rich, engaging conversational experiences that are highly responsive to user needs.

2.

AI Integration : - Integrate chatbot and AI models with internal and third-party systems, using APIs and web services.

- Collaborate with IT teams to embed AI solutions seamlessly within existing software infrastructure.

- Ensure the chatbot solution adheres to data security and privacy standards.

3.

Optimization and Performance Monitoring : - Monitor chatbot performance, gather usage analytics, and apply insights to improve response accuracy and user engagement.

- Train and fine-tune NLP models based on feedback and evolving requirements.

- Conduct A/B testing, analyze chatbot interactions, and implement improvements to increase chatbot efficacy and user satisfaction.

4.

Collaboration and Documentation : - Work closely with cross-functional teams, including product, engineering, marketing, and customer support, to align chatbot capabilities with business goals.

- Document chatbot workflows, integrations, and customizations for ease of maintenance and scalability.

5.

Automation & RPA Implementation : - Design and implement Robotic Process Automation (RPA) solutions to automate repetitive tasks.

- Integrate AI models with existing enterprise software (e.g., ERP, CRM, HRMS).

6.

AI Model Training and Maintenance : - Work with data science teams to collect, preprocess, and analyze data to train AI models.

- Ensure the accuracy, scalability, and maintenance of deployed models.

7.

Performance Tracking and Reporting : - Monitor, evaluate, and fine-tune AI models to ensure they meet KPIs and business objectives.

- Provide regular reports to management on the impact of AI and automation initiatives.

8.

Dashboards & FMS, IMS, PMS : - Design and create dashboards in Looker Studio to visualize key performance indicators and support business objectives.

- Utilize FMS (Financial Management System), PMS (Project Management System), and - IMS (Inventory Management System) for data extraction and analysis.

- Write and maintain Google Apps Scripts to automate workflows and improve data processes.

Qualifications : - Education: Bachelor's or Master's in Computer Science, AI, Data Science, or a related field.

Experience : - 5 years of experience in AI, machine learning, NLP, and chatbot development.

- Proven track record of deploying chatbots in production environments.

Technical Skills : - Proficiency in Looker Studio for data visualization and reporting.

- Familiarity in creating FMS, PMS, and IMS.

- Strong knowledge of Google Apps Script and Google Sheets for data manipulation and automation.

- Proficiency in NLP tools and frameworks (e.g., Rasa, Dialogflow, GPT models, Hugging Face Transformers).

- Experience with programming languages like Python, Java Script, or Java.

- Familiarity with API integration and platforms like RESTful APIs, Graph QL, and webhooks.

- Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization tools (e.g., Docker, Kubernetes).

Key Competencies : - Strong problem-solving skills and ability to innovate in dynamic environments.

- Excellent communication and collaboration skills.

- Ability to manage multiple projects and prioritize tasks effectively.

(ref:hirist.tech)