About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

The Voice Operations Engineering Lead Analyst is a component of the Collaboration Technology Services organization that is part of Cigna's Information Technology Infrastructure function.

This team is responsible for all phases of the Core Voice Platform Infrastructure delivery from architecture to daily operations.

The team operates at a significant scale, supporting over 75,000 connected endpoints in a Cisco Telephony environment Responsibilities: Ensure platform service performance through pro-active monitoring, and alerting.

Support day to day operations of Cignas Cisco IPT environment (Webex Calling, CUCM, CUC, Expressways) Work with the voice infrastructure team to respond to escalated incidents, driving to resolution.? Work across individuals/teams to ensure any issue is resolved as quickly and correctly as possible.

Work in Service Now to assist in fulfillment for MACD requests.

Collaborate across other operations and engineering teams Qualifications Required Skills: Minimum 1-3 years expertise Implementing and Supporting Voice Technologies in a large scale, multisite environment.

Experience with Cisco Telephony (Webex Calling, CUCM, CUC, Expressways) as well as basic Network knowledge.

Experience within Webex Control Hub, CUCM and CUC performing MACD related tasks.

Experience with proactive monitoring tools and automation is essential i.e., Splunk, Prognosis, RTMT.

Sound operational experience is a must.

Incident & Problem Management: Experience on lead direct and indirect support teams to provide resolution on all technical issues, with minimal impact to the service.

Experience troubleshooting Voice Providers Excellent customer service skills and ability to manage multiple priorities.

Excellent interpersonal skills to effectively communicate with diverse, cross-functional teams including staff at all levels of the organization including both technical and non-technical personnel.

Ability to work independently with general supervision.

Ability to maintain an operational awareness of the voice infrastructure, engaging willingly to resolve system issues or investigate potential unhealthy symptoms.

Required Experience & Education: 5 to 8 years of experience