Qualifications: In-depth knowledge of Unified Communications/Collaboration industry standards and trends.

Proficient in Active Directory, Microsoft Exchange, M365 application suite, including Microsoft Share Point, Microsoft Purview, and Microsoft Defender.

Demonstrated ability to work autonomously and collaboratively to achieve goals.

Expertise in Microsoft Teams, including Voice integration and on-premises PBX connectivity.

Advanced Power Shell scripting skills.

Familiarity with Microsoft Exchange Unified Messaging.

Comprehensive understanding of all Microsoft Cloud PBX features and system/user administration.

Dynamic and proactive, with a keen eye for detail and organization.

Strong critical thinking and problem-solving capabilities.

Proven leadership skills with the ability to represent and advocate for team perspectives.

Experience in Share Point and its ecosystem is considered a significant plus.

Responsibilities: Collaborate with the tower lead and architects to spearhead the Engineering program for Unified Communications tools, focusing on future state planning, design, documentation, and solution interdependencies.

Design and implement solutions that align with business and technical requirements.

Facilitate direct collaboration with operations teams to deploy solution designs.

Partner with the networking telephony team to integrate Microsoft Teams Voice with Cisco Call Manager.

Ensure solutions comply with Security & Compliance team policies.

Maintain comprehensive solution and engineering documentation.

Equip End-user support teams with the necessary tools and procedures for effective user support.

Coordinate with cyber security teams to address and mitigate risks within the environment.

Provide Level 4 support during critical incidents.

Offer expert guidance to Project Managers and business stakeholders, leveraging Teams and other cloud technologies to meet practical business needs.

Participate in internal audit preparations and activities.

Conduct semi-annual reviews of internal documentation and processes and develop remediation plans based on findings.

Drive the implementation of automations for routine tasks.

Engage with the Collaboration Services Center of Excellence to develop scalable product solutions for internal clients.

Work with management and the strategy team to outline long-term solution and environment roadmaps.

In collaboration with engineering, streamline Service Now & Sail Point workflows through automation.

Actively seek opportunities to reduce technical debt and propose rationalization strategies.

Develop and manage Share Point environments, ensuring seamless integration and alignment with other M365 services.

Advocate for and implement Share Point best practices, driving adoption and maximizing the platform's collaborative potential.

HYDIT LI-Hybrid