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Service Desk Analyst

Last update 2024-06-15
Expires 2024-06-14
ID #2186609961
Free
Service Desk Analyst
India, West Bengal, Kolkata,
Modified June 8, 2024

Description

Walk-in for SERVICE DESK ANALYST role on 21st May 2024 (Tuesday).

21st May 2024 (Tuesday) to BT e-serve India Pvt Ltd.
Time: 9 AM to 11 AM.

Carry updated resume and Government photo ID proof.

******** IMMIDIATE joiners are preferred.*********

Address: BT e-serve India Pvt Ltd.
DLF 2, SEZ
PLOT NO II F/1, BLOCK II F,
TOWER B,
7th Floor
RAJARHAT, Kolkata, India
Kolkata-156

Please note that the people who are interviewed in last 3 months should not apply/walk in.

Attributes that are looked upon are:
Superb communication skills in English***
Ready to join immediately or within a month.
Ready to work in 24/7 environment.
Minimum Graduate
Must have 2-5 years experience of Incident Management.

Experience: 3years to 5years
Knowledge of networking , service desk, receiving international calling customers will be considered as an advantage.

Please share resume first through email at : maitreyee.bose@bt.com

What you'll be doing
Service Operations is responsible for providing the end-to-end, day-to-day operation of the systems and tools needed to support the Services.
This is a mission critical customer service which is heavily reliant on the first line customer facing role. The role holder must be trained to hold good (specific) customer business knowledge and the relevant skill set, in order to positively manage all customer interactions in line with the agreed policies, processes and procedures and to meet a number of defined contractual and KPI obligations. This role will need you to manage emails, telephone ingress and queue based systems and also be external and internal customer facing.
You'll be Responsible:
To receive calls from UK based customers and respond to customer service issues in a professional and efficient manner
To make outbound service calls to UK based customer in response to service issues or queries
Managing all email call/request ingress to enable email to be a clean and working method of
placing incidents and requests
To handle customer Incidents/ Service Request which require voice and written contact with the customer.
To ensure that the customer receives an excellent experience through the highest standard of English language interaction over the call
To ensure prompt and accurate response to customer issues

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service desk analyst

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