Position: Senior Operations Analyst
Location: Remote (Work From Home)
Experience: 2–4 years (preferred)
Industry: Ed Tech / Operations / Sales Enablement
About the Role
We are looking for a results-driven Senior Operations Analyst to join our dynamic team at Unacademy. The ideal candidate will bring strong technical expertise, analytical thinking, and operational problem-solving to support and scale our sales and business processes.
Key Responsibilities
- Build and manage dashboards using Data Visualization tools.
- Design and automate data workflows using Google Sheets, Advanced Excel, and App Script.
- Create and manage Google Forms and operational data collection tools.
- Collaborate closely with the Sales team to streamline operations and drive insights.
- Analyze performance metrics and generate reports to support strategic decisions.
- Manage and resolve sales escalations with speed and accuracy.
- Maintain and optimize CRM tools (preferably Lead Squared).
- Ensure clear stakeholder communication and timely project updates.
- Identify bottlenecks, propose solutions, and drive operational efficiency.
Required Skills & Qualifications
- Bachelor’s degree in Engineering, Computer Science, or a related technical field.
- 2–4 years of experience in operations, analytics, or sales enablement roles.
- Strong command of Google Workspace, including Google Forms & App Script.
- Familiarity with CRM systems, preferably Lead Squared or equivalent.
- Excellent communication, stakeholder management, and problem-solving skills.
- Strategic mindset with attention to operational details.
Nice to Have
- Experience in Ed Tech or fast-paced startup environments.
- Working knowledge of SQL or basic scripting languages.
- Proficiency in data visualization (Power BI/Tableau) and Advanced Excel.
APPLY HERE - https://forms.gle/W8wrm5td MKKZDux1 A
