Product Support Associate (Saa S, B2 B Healthcare)
Remote (India) · Up to ₹3 LPA
Script Assist is building the operating system for the future of private healthcare.
Already powering over 20% of the UK’s medical cannabis market and expanding rapidly into next-gen therapies like GLP-1s and TRT, we’re the backbone behind digital clinics and pharmacies transforming patient care. With month-on-month growth above 15% and a team obsessed with impact, we’re on a mission to reinvent how healthcare works—making it faster, safer, and smarter for everyone.
Change Lives With Every Ticket You Solve Are you ready to see your skills matter— for real ? At Script Assist, your work connects directly to doctors, clinics, and patients in one of the world’s fastest-growing healthtech markets. Every ticket you close helps real people get the care they need. You’ll learn fast, grow your career, and be part of a global team obsessed with building the best Saa S platform in digital healthcare.
What You’ll Do
Manage and resolve Saa S support tickets
(chat, email, phone) for a live B2 B healthcare platform
Troubleshoot software issues —no hardware headaches, just smart cloud problem-solving!
Use industry-leading tools like
Zendesk, Freshdesk, Intercom, or Zoho Desk
to log, triage, and escalate tickets
Onboard and guide new customers , running product walkthroughs that actually wow users
Create and update help docs, FAQs, and internal guides —your writing will help thousands
Collaborate with Product and Engineering
to escalate bugs and shape better features
Jump into
basic scripting, API checks, or data clean-up
(if you want to grow your tech skills)
Communicate clearly and empathetically with global users in
excellent English
Who You Are
1–3 years
in Saa S product support, application support, or B2 B software support (no hardware or IT/networking backgrounds, please!)
Hands-on with ticketing tools:
Zendesk, Freshdesk, Intercom, Zoho Desk , or similar
Logical problem solver, fast learner, and passionate about helping users
Can break down technical issues for non-technical people in
fluent, friendly English
Hungry to grow—maybe into Product, QA, or Customer Success
Bonus points:
Exposure to APIs, SQL, Python, Java Script, or writing documentation
Why Script Assist?
Explosive growth:
Join the team powering 20%+ of a national healthcare market and scaling fast
Remote-first culture:
Work from anywhere in India—zero commute, maximum impact
Learn from the best:
Collaborate daily with world-class product, engineering, and customer success teams
Mission-driven:
Every support ticket you solve moves the needle for real patients, doctors, and pharmacists
Genuine career pathways:
We promote from within—grow into Product, Commercial, Ops, and more
Salary & Details
CTC:
Up to ₹3 LPA (all inclusive)
Type:
Full-time, Remote (India-based only)
