Interested candidates kindly apply before 30th August.
CV must be in pdf format, saved with your first name.
Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained)Preferred: CCNA Certification Responsibilities● Research and identify solutions to software and hardware issues● Diagnose and troubleshoot technical issues, including account setup and network configuration● Ask customers targeted questions to quickly understand the root of the problem● Track computer system issues through to resolution, within agreed time limits● Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue● Properly escalate unresolved issues to appropriate internal teams as per SLA● Provide prompt and accurate feedback to customers● Refer to internal database or external resources to provide accurate tech solutions● Ensure all issues are properly logged● Prioritize and manage several open issues at one time● Follow up with clients to ensure their IT systems are fully functional after troubleshooting● Prepare accurate and timely reports● Document technical knowledge in the form of notes and manuals● Maintain jovial relationships with clients Requirements Skills● To provide network support in -Routing, Switching, IP Protocol, VLAN, LAN, WAN , MPLS, ILL, Broadband, 2 G, 3 G/4 G.technical & non-technical work ,active passive, BGP, OSPF, load balancing, Load sharing within given network.● To identify and implement technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.● Hands-on experience with Windows/Linux/Mac OS environments● Good understanding of computer systems, mobile devices and other tech products● Ability to diagnose and troubleshoot basic technical issues● Familiarity with remote desktop applications and help desk software (eg.
Zoho Desk/Zendesk)● Excellent problem-solving and communication skills● Ability to provide step-by-step technical help, both written and verbal Ultimately, you will be a person our \customers trust.
They will rely on you to provide timely and accurate \solutions to their technical problems.
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