Job Title: Infrastructure and Network Operations Engineer
Location:
Remote (India)
Client:
Canada-based
Shift:
Full-Time Contract | Night Shift (EST Time Zone)
Start Date:
Immediate
Job Overview:
We are looking for a dynamic and experienced
Infrastructure and Network Operations Engineer
to join our global IT team. This role combines deep technical knowledge in both
network engineering
and
systems infrastructure , supporting a high-availability environment across data centers, cloud platforms, and enterprise networks. The ideal candidate will be hands-on, self-driven, and comfortable working in a fast-paced, remote, global team.
Key Responsibilities:
Network Responsibilities
Plan, design, implement, and maintain enterprise network infrastructure.
Configure and manage firewalls (Fortinet, Palo Alto, Cisco), routers, switches, and SD-WAN solutions.
Perform proactive monitoring, tuning, and capacity planning of WAN/LAN/MPLS/SDWAN environments.
Troubleshoot network connectivity and performance issues across locations.
Define and maintain network policies, security rules, and documentation.
Work on routing protocols such as BGP, OSPF, EIGRP, and OSI layers.
Utilize tools like Solar Winds, PRTG, SYSLOG servers, SNMP, and Wireshark for network analysis.
Manage network redundancy, high availability, and SLA compliance.
Coordinate emergency response during outages or critical failures.
Infrastructure Responsibilities
Administer and support VMware and Hyper-V environments.
Manage AWS and Azure infrastructure including VMs, VDI (Workspaces), storage, and networking.
Maintain SQL databases (installation, tuning, backup, and security).
Handle SAN, MSA, RAID configuration, and overall storage performance.
Support Office 365 (Exchange, Teams, Share Point) and Active Directory/GPOs.
Conduct system and server monitoring to ensure uptime and reliability.
Implement and manage backup & disaster recovery strategies.
Maintain infrastructure documentation and prepare performance reports.
Collaborate with internal stakeholders and provide Tier-3 technical support.
Requirements:
Experience:
Minimum 6+ years in a combined network and systems infrastructure role.
Strong hands-on experience with:
VMware, Hyper-V, and virtual environments
Fortinet/Palo Alto/Cisco firewalls
AWS/Azure cloud platforms
SQL Server and enterprise storage (SAN/MSA)
Routing protocols (BGP, OSPF, etc.)
Windows Server, Active Directory, GPO, and Office 365
Ability to troubleshoot end-to-end infrastructure issues independently.
Familiarity with monitoring tools (Solar Winds, PRTG) and packet analysis (Wireshark).
Preferred Certifications:
Cisco Certified Network Associate/Professional (CCNA/CCNP)
Comp TIA Network+
VMware Certified Professional (VCP)
Microsoft Azure Administrator Associate
AWS Certified Solutions Architect (Associate)
Soft Skills & Competencies:
Strong problem-solving and decision-making skills
Excellent communication and documentation abilities
Capable of multitasking and handling critical support situations
Team player with a proactive and customer-centric approach
