The Lead QA will play a crucial role in ensuring the quality and reliability of our front-end multi-channel customer experience projects.

This role involves collaborating with cross-functional teams to align projects with business objectives and enhance the customer experience in a fast-paced, global fashion retail environment As a Lead QA, you will: Develop and execute test plans and test cases for complex front-end multi-channel customer experience projects using Agile methodologies (Scrum/Kanban).

Collaborate with cross-functional teams including UX/UI designers, developers, and stakeholders to ensure quality standards are met.

Identify, document, and track defects and ensure their resolution.

Drive continuous improvement by identifying opportunities for process optimization and efficiency.

Utilize data-driven insights to inform testing strategies and demonstrate the impact of quality assurance.

Foster a culture of collaboration, agility, and innovation.

THE STUFF THAT SETS YOU APART Must-Have Experience & Skills: Proficiency in Agile project management tools (JIRA, Trello, Azure Dev Ops).

Strong analytical skills with the ability to interpret data and provide actionable insights.

Experience in developing and executing automated test plans and test cases.

Proficiency with any automation tools such as Selenium, Browserstack (most Preferred) and Cypress, Junit, Test NG, Postman (for API testing) Experience with e-commerce platforms like SAP Hybris.

Understanding of Mar Tech technologies and platforms such as: Monetate, Salesforce, SAP, Klaviyo, Google Marketing Platform, etc.

Soft Skills: Exceptional communication and leadership abilities.

Strong problem-solving skills.

Ability to thrive in a dynamic environment.

Education: Bachelors degree in computer science, Information Systems, Marketing Technology, or related field.

Relevant certifications (e.g., Certified Scrum Master, PMI-ACP, SAFe Agilist) are a plus.

Nice to Have Skills: Understanding of Mar Tech technologies and platforms such as: Monetate, Salesforce, SAP, Klaviyo, Google Marketing Platform, etc.

Experience in the retail industry, particularly within a global context.

Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.

Experience in analyzing and mapping customer journeys, and familiarity with digital marketing tools.

We live and breathe Rebellious Self Expression at Dr.

Martens, and there are 3 core values at the heart of it.

They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs.

BE YOURSELF.

ACT COURAGEOUSLY.

SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below: Great relationship management that delivers results through effective teamwork Youll be a proud custodian to our DMs culture, embodying what we stand for and encouraging others to do the same Youll help build a highly engagedteam ensuring a collaborative culture andproviding guidance&support to other team members You will take ownership for your own development, proactively seeking out feedback to build self-awareness You will bring the outside-in; youll share best practice across the team/business and encourageideas sharing as well ascollaborative problem solving Youll lead the wayand role model on all things DE&I & wellbeing