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Assistant Manager - It (delhi/ Mumbai/ Bangalore)

India, Delhi
Last update 2024-05-20
Expires 2024-05-19
ID #2156951832
Free
Assistant Manager - It (delhi/ Mumbai/ Bangalore)
India, Delhi,
Modified May 16, 2024

Description

Job Locations: Delhi / Mumbai/ Bangalore (1 Position each)

Roles & Responsibilities:
Deliver high quality IT support services.
Remote endpoint and end user support, for incident, request, and project.
Maintain Endpoint standards and configuration.
Support Windows 10/11 machines for software deployment, and troubleshooting
Support Laboratory machines with testing instruments attached.
Provide updates to end users and ensure service now tickets remain up to date.
Updating the knowledge base to improve the IT Service desk first time fix rate.
Proactively identify process, system, template, and standard documentation improvement opportunities within the team
Create, maintain monitor Windows server and VMware Hypervisor server PAN India
Monitoring server backups – Live vault for cloud, veritas backup tapes.
Maintain CISCO network (Wi-Fi, AP’s, Switches for multiple locations)
Configure AD, FTP, DHCP, DNS, managing User rights, Group policies, Installation of License OS
Maintaining firewall, Anti-virus
NAS storage, Network scanners, Printers
Ensure adherence to company IT standards.
Ensure adherence to company IT processes such as change management.
Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Write effective technical documentation as assigned.
Assist with regional project deliveries for upgrading and managing regional systems.
Understand the importance of Global Standards and ensuring solutions fit within these.
Accountable for justification and in some case business case creation of any spend. Able to present and seek approvals.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
Assist with the planning and deployment of global security measures.
Work within Global SLAs under GSD
Direct and administrate a contingent of network analysts and technicians, and where necessary.

REQUIREMENTS:
Personable, able to work with individuals at all levels including CXO’s.
University degree or college diploma in the field of computer science and/or 7 years equivalent work experience.
Certifications in MCSE, CCIE Advantageous
5 years’ experience managing and delivering infrastructure design and operational excellence.
5 years’ service delivery management and/or partnering experience.
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
5 years successful leadership of an infrastructure team.
Hands-on experience in troubleshooting hardware.
Knowledge of current protocols and standards
Ability to make sound and logical judgments.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Take attention to detail.
Strong customer service orientation.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Assistant manager - it (delhi/ mumbai/ bangalore)

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