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Am - Training & Quality

India, Bengaluru
Last update 2024-06-15
Expires 2024-06-14
ID #2186609621
Free
Am - Training & Quality
India, Bengaluru,
Modified June 8, 2024

Description

Roles & responsibilities-
Team Management - Managing a Team of Quality Evaluators and Trainer and Team Leaders for aligned Processes
Should have time and people management skills
Quality Activities - Documentation for Transaction Monitoring
Keeping Track on Process Trends
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational
Dip check compliance - Weekly basis
Calibration compliance - Weekly basis
Weekly and Monthly reports - Weekly and Monthly basis
Identify bottom Quartile and steps to improve them.
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach
Desired Candidate Profile
Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
Strong supervisory skills with an eye for detail. Result Oriented.
Excellent written and verbal communication skills in English.
Organized and Methodical, Target and deadline driven.

Salary - Till 8 LPA

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Am - training & quality

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