Published 2026-05-02
We’re a retention-first agency helping DTC & ecommerce brands unlock revenue from their existing customers.
We’ve worked with 200+ brands and generated over $80 M in email-attributed revenue , focusing on what actually matters: LTV, retention, and repeat purchases — not vanity metrics.
The Role
We’re looking for a Senior Klaviyo Specialist & Team Lead to own technical execution across accounts while leading and developing our specialist team.
This is not just execution — you’ll act as the bridge between strategy and implementation, ensuring everything we build in Klaviyo actually drives revenue.
What You’ll Do
Technical Leadership
Build and optimize advanced Klaviyo flows (welcome, post-purchase, winback, abandoned cart, etc.)
Execute lifecycle strategies across email & SMS with strong segmentation and personalization
Own QA and ensure flawless execution across all accounts
Troubleshoot deliverability and technical issues (SPF, DKIM, etc.)
Strategic Collaboration
Partner with retention strategists to translate strategy into execution
Push back on plans that won’t work — and propose better solutions
Identify opportunities to improve retention, LTV, and repeat purchase
Team Leadership
Lead and mentor a team of Klaviyo specialists
Review output quality and set implementation standards
Train new hires and build internal processes
AI & Process Optimization
Use AI tools daily (Chat GPT, Claude, etc.) to improve workflows
Build systems to automate QA, reporting, and execution
Continuously optimize team efficiency and output
What We’re Looking For
5+ years hands-on experience with Klaviyo (required) Strong background in retention / lifecycle marketing (DTC/ecommerce) Experience managing multiple accounts (agency experience preferred) Deep understanding of segmentation, flows, and performance metrics (LTV, cohorts, etc.) Experience leading or mentoring a team Strong communication skills (client-facing experience is a plus) Active use of AI tools in your workflow
Bonus Points
Experience with Shopify ecosystem (Recharge, Rebuy, etc.)
Email development knowledge (HTML, CSS, Liquid)
Deliverability expertise
What Success Looks Like
High-performing flows and campaigns that drive measurable revenue
Strong QA and zero-error execution across accounts
A well-trained, high-performing specialist team
Faster, more efficient workflows powered by AI
Why Join Us
Work with fast-growing DTC brands across multiple industries
Fully remote, global team
High ownership, high impact role
Real opportunity to shape systems, processes, and team growth
Who This Is For
Someone who:
Thinks in revenue, not just emails Is both hands-on and strategic Takes ownership and moves fast Wants to lead, not just execute
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