Service recovery Head GUJARAT, India Job Description Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers Handling VIP customers Handling escalation from all touch points ( Pre and Post ) Reduction in calls / complaints MNP and voluntary Churn Management - Postpaid Job Info Job Identification113110 Posting Date12/12/2022, 01:13 AM Locations Bharti Airtel Limited, Ahmedabad, GUJARAT, IN Similar Jobs