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Bpharma Freshers- Voice Process

Last update 2024-05-18
Expires 2024-05-17
ID #2156951790
Free
Bpharma Freshers- Voice Process
India, Andhra Pradesh, Hyderabad,
Modified May 16, 2024

Description

Role & responsibilities

·Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support.
·First line help desk; resolve basic level 1 and some level 2 issues.
·Perform post-resolution follow-ups to help requests or incidents.
·Research issues.
·Creating/updating knowledge articles and support processes functions.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Bpharma freshers- voice process

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