Opportunity with a Leading Bank in Mumbai Responsibilities Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service.
Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products, and servicing requirements.
Fully own the book, growth, and customer service KPIs for the mapped portfolio.
Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements.
Work with internal teams to drive on-ground innovation and the bank's strategic initiatives.
Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans, and other pertinent banking programs.
Enforce strict adherence to the bank's policies and regulatory compliance measures.
Assist with audits, ensuring conformity to internal and external regulations and guidelines.
Qualifications4-6 years' of client relationship experience Strong communication and interpersonal skills
