Job Description Reservation Responsibilities Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Determine guest needs and quote the appropriate room and rate as per requirements Input booking information into the Reservation System Process amendments to reservations such as extensions, early departures, etc. Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests Record special billing arrangements for groups and conventions Coordinate and communicate with all other departments to ensure a smooth operation Qualifications Any Degree in Hotel Management Prior Experience reservations department would be an added advantage
