Client’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Client’s position as a leader in sales enablement, service, digital commerce and Mar Tech spaces.
This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.
Client is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Client’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.
Primary Responsibilities
- Partner with business teams to understand and translate business requirements into solutions that will delight the customer and improve internal processes.
- Lead the design, development, and implementation of advanced Service Max solutions to meet complex business requirements.
- Integrate Service Max with other enterprise systems and third-party applications, ensuring seamless data flow and functionality.
- Provide technical guidance and mentorship to junior developers and support staff.
- Diagnose and resolve technical issues related to Service Max applications, ensuring minimal downtime and optimal performance.
- Develop and maintain comprehensive technical documentation, including design specifications, user guides, and training materials. Conduct training sessions for end-users and team members.
- Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions on time and within budget.
- Identify opportunities for process improvements and implement best practices in Service Max development and deployment.
Key Skills
- Extensive knowledge of the Service Max platform and its advanced capabilities.
- Strong understanding of the Salesforce platform, including Apex, Visualforce, and Lightning components.
- Proven experience in integrating Service Max with other systems using APIs, middleware, and ETL tools.
- Exceptional analytical and problem-solving skills, with the ability to tackle complex technical challenges.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Strong leadership and mentoring skills, with the ability to guide and inspire team members.
Basic Qualifications
- 5+ years of experience in Service Max development and customization.
- 5+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
- Salesforce Certified Administrator and/or Service Max Certified Professional.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Preferred
- Master’s degree and/or similar secondary degree.
- Salesforce Certified Platform Developer I/II, Service Max Advanced Administrator.
- Experience working with multicultural, multilingual, and multiple time zone, global environments
- The ability to simplify the complex, quickly define core problem and frame the solution approach
- Experience in industrial/manufacturing software segments
- Experience with integration tools such as Mule Soft or ETL tools.
- Knowledge of front-end technologies (HTML, CSS, Java Script) and their integration with Salesforce.