Solution Engineer - 1 Job Description
About Us
TELUS Digital Experience
TELUS Digital (TD) Experience partners with the world’s most innovative brands, from tech startups to industry leaders in fintech, gaming, healthcare, and more. We empower businesses to scale and redefine possibilities with integrated customer experience and cutting-edge digital
solutions.
Backed by TELUS, our multi-billion-dollar parent company, we offer scalable, multi-language, and multi-shore capabilities. Our expertise spans digital transformation, AI-driven consulting, IT lifecycle management, and more – delivered with secure infrastructure, value-driven pricing, and
exceptional service.
AI Data Solutions:
Shaping the Future of AI
For nearly two decades, TELUS Digital AI Data Solutions has been a global leader in providing
premium data services for the ever-evolving AI ecosystem. From machine learning to computer
vision and Generative AI (Gen AI), we empower the next generation of AI-powered experiences
with high-quality data and human intelligence to test, train, and improve AI models.
Backed by a community of over one million contributors and proprietary AI-driven tools, we
deliver solutions designed to cover the training data needs of every project. From custom data
collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity – from experimental pilots to ambitious large-scale programs.
Examples include empowering Gen AI models with human-aligned datasets and fine-tuning data
across 20+ domains and 100+ languages, enabling autonomous driving and advancing
extended reality applications with industry-leading data labelling.
Join us to be part of an innovative team shaping the future of AI and driving digital
transformation to new heights!
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Job Details
Responsibilities
● Work closely with the project management team in designing technical solutions for
multiple projects and ensuring their efficacy.
● Analyze current technologies used within the company and develop steps and
processes to improve them.
● Prioritize incoming technical issues and perform root cause analyses. Escalate issues
(when required) to the appropriate engineer. Provide timely workarounds and solutions
when possible.
● Articulate features and differentiate solutions and product offerings to audiences ranging
from project managers to end clients.
● Work with clients to help them integrate platform/tool APIs.
● Drive operational efficiency by writing scripts and APIs (Python, JS) to automate
day-to-day tasks.
● Work closely with software engineers and the product management team to understand
new product capabilities and identify, prioritize, and fix customer issues or code bugs.
● Document technology solutions in precise detail to ensure reproducibility in the future.
● Collaborate with the Software Engineering team to devise efficient and optimal solutions
for complex use cases.
Requirements
● Bachelor’s degree in Engineering. Computer Science is preferred.
● Good understanding of data structures.
● 0-1 years of experience in writing automation scripts in Python and Javascript.
● Expertise in writing SQL queries.
● Strong communication skills with experience in presenting data-driven insights.
● A continuous desire to grow and learn.
● Understanding of programming logic and software.
● Systematic problem-solving skills coupled with a strong sense of ownership and drive.
● Curiosity and a proactive mindset to improve processes and implement solutions.
● Knowledge of REST APIs is a plus.
Benefits
● Work with a world-class team solving forward-looking problems.
● Competitive salaries.
● Medical/Health insurance for self and family.
● A reward system that recognizes your hard work and achievements, with surprise gifts
for exceptional performance.
● Open and collaborative culture.
● Work accessories and a great work location.
● Hybrid mode and flexible timings.
● Enjoy snacks, games, and a cool office environment to make you feel at home.
● Frequent office parties to foster team bonding.
● Participate in events and hackathons with exciting prizes.