Advertisement:



Team Lead-- Us Retirement Service

India, Republic Of India, Bengaluru
Last update 2025-02-09
Expires 2025-03-09
ID #2566589950
Free
Team Lead-- Us Retirement Service
India, Republic Of India, Bengaluru,
Modified January 24, 2025

Description

VOYA INDIA Overview

VOYA INDIA is a joint venture between U. S. financial services company Voya Financial and SLK, a software services company. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. VOYA INDIA leverages the expertise of both firms to deliver innovative solutions to Voya’s Retirement, Employee Benefits and Investment Management businesses. More information is available at :
-


Roles and Responsibilities:

- Responsible for leading operations team. Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process

- Interact directly with the stake holders to deliver business requirements and overall healthy process behavior

- Duties may include, taking part in planning, organizing and directing the work of subordinates or others

- Outline procedures and instructions on work received

- Make estimations on new jobs received, check accuracy/quality of content creation/population done by others

- Ensuring records are maintained accurately. Motivates and guide team to achieve daily targets in a timely manner

- Identify and fix the gaps in the process between offshore and onshore teams

- Partner with offshore and onshore management to ensure compliance and scalable communication processes

- Actively work with various internal teams to drive tools and process improvements that effect process flows - Adhered to Compliance and Audit

- Effectively manage SLA, process flows and any escalations

- People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition

- Formulate, implement, track career path and individual development plans of team members

- Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation

- Conceptualize, design and deliver trainings to the team

- Manage the team and ensure high service delivery and execution


Skills and Required profile:

- In-depth knowledge of US Retirement 401 K business (Money Out)

- Experience in the handling the team size of 15-20 people - Should have minimum 7 years of experience in US Retirement 401 K business & 3 Years in People Management Role

- Excellent communications and analytical skills

- Self-starter, self-motivator, proactive, target oriented with attention to detail

- Possess strong networking skills

- Proficient with Microsoft Office Suite (Word, Excel, Share Point, etc.)

- Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary

- Should be flexible to work in night shifts and must extend when business required

- Knowledge on SLA/Attrition/Quality

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Team lead-- us retirement service

⇐ Previous job

Next job ⇒     

 

Contact employer

    Employer's info

    Quick search:

    Location

    Type city or region

    Keyword


    Advertisement: