VOYA INDIA Overview
VOYA INDIA is a joint venture between U. S. financial services company Voya Financial and SLK, a software services company. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. VOYA INDIA leverages the expertise of both firms to deliver innovative solutions to Voya’s Retirement, Employee Benefits and Investment Management businesses. More information is available at :
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Roles and Responsibilities:
- Responsible for leading operations team. Works with internal and onshore teams closely to ensure a reliable and operationally effective flow of process
- Interact directly with the stake holders to deliver business requirements and overall healthy process behavior
- Duties may include, taking part in planning, organizing and directing the work of subordinates or others
- Outline procedures and instructions on work received
- Make estimations on new jobs received, check accuracy/quality of content creation/population done by others
- Ensuring records are maintained accurately. Motivates and guide team to achieve daily targets in a timely manner
- Identify and fix the gaps in the process between offshore and onshore teams
- Partner with offshore and onshore management to ensure compliance and scalable communication processes
- Actively work with various internal teams to drive tools and process improvements that effect process flows - Adhered to Compliance and Audit
- Effectively manage SLA, process flows and any escalations
- People management (Leadership role, team management, floor control and retention), Performance Management and Rewards & Recognition
- Formulate, implement, track career path and individual development plans of team members
- Mentor and guide quality lead/process expert to manage quality, improve process efficiency and minimize variation
- Conceptualize, design and deliver trainings to the team
- Manage the team and ensure high service delivery and execution
Skills and Required profile:
- In-depth knowledge of US Retirement 401 K business (Money Out)
- Experience in the handling the team size of 15-20 people - Should have minimum 7 years of experience in US Retirement 401 K business & 3 Years in People Management Role
- Excellent communications and analytical skills
- Self-starter, self-motivator, proactive, target oriented with attention to detail
- Possess strong networking skills
- Proficient with Microsoft Office Suite (Word, Excel, Share Point, etc.)
- Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
- Should be flexible to work in night shifts and must extend when business required
- Knowledge on SLA/Attrition/Quality